Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is anonymized, aggregated, or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details including your name, email address, phone number, and billing or shipping address.
• Payment and transaction information including payment-card or financial-account details, form of payment, transaction details, and payment confirmations. Full card numbers are processed by our payment processors (such as Stripe); we do not store your full card number on our own systems.
• Order and personalization information including recipient name, relationship details, song and genre preferences, qualities, memories, messages, photos, and other details you provide to customize your song or related products.
• User-submitted content including reaction videos, images, recordings, and other materials you upload or send to us.
• Communications with us including the contents of customer-support inquiries, emails, and other messages.
• Device and technical information including your IP address, device and browser type, operating system, network information, and unique identifiers.
• Usage information including how and when you interact with or navigate the Services, pages viewed, links clicked, and access logs (such as views, plays, and downloads of delivered products).
• Marketing and communication preferences including your subscription status and interactions with our emails and ads.

We do not intentionally collect sensitive personal information (such as government IDs, health, or precise geolocation) and ask that you not submit it through the Services.

How We Collect Personal Information

We collect personal information from the following sources:

• Directly from you when you place an order, create or fill out our questionnaire, contact us, sign up for emails or promotions, submit content, or otherwise provide information.
• Automatically through the Services from your device and browser, including through cookies, pixels, tags, and similar technologies (see "Cookies and Tracking Technologies" below).
• From service providers and partners such as payment processors, analytics and advertising providers, hosting and email providers, and fulfillment or distribution partners who collect or process information on our behalf.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

• Provide, personalize, and improve the Services. To perform our contract with you, process payments, fulfill and deliver your orders, create your personalized song and related products, send order notifications, handle returns or refunds, provide customer support, and operate, maintain, and improve the Services.
• Marketing and advertising. To send promotional communications (where permitted), measure campaign performance, and show you relevant advertisements on the Services and on other platforms.
• Analytics. To understand how the Services are used and to improve our content, products, and user experience.
• Security and fraud prevention. To provide a secure experience; to detect, investigate, and prevent fraudulent, unauthorized, unsafe, or illegal activity; to evaluate and respond to chargebacks and payment disputes; and to protect our rights, property, and users.
• Communicating with you. To respond to your inquiries, provide support, and maintain our business relationship with you.
• Legal and compliance. To comply with applicable law and valid legal process, including requests from law enforcement or government agencies; to establish, exercise, or defend legal claims; and to enforce our terms and policies.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixels, tags, and similar technologies to operate the Services, remember your preferences, analyze traffic and usage, and deliver and measure advertising. Some of these technologies are provided by third parties, including:

• Google Analytics (GA4) for usage analytics and reporting.
• Google Ads for advertising and conversion measurement.
• Meta Pixel (Facebook/Instagram) for advertising, retargeting, and conversion measurement.

These third parties may set their own cookies and process information in accordance with their own privacy policies. You can usually control cookies through your browser settings and may opt out of certain advertising cookies through tools such as the Digital Advertising Alliance, the Network Advertising Initiative, and your device or platform ad settings. We honor recognized opt-out preference signals, including Global Privacy Control (GPC), where required by applicable law. Because there is no industry-wide standard, we may not respond to other "Do Not Track" signals.

How We Disclose Personal Information

We do not sell your personal information for money. In the past twelve months we may have disclosed the categories of personal information described above to the following types of recipients for the purposes described in this Policy:

• Service providers and processors who perform services on our behalf, such as payment processing, hosting and cloud storage, email delivery, AI/content generation, analytics, customer support, PDF generation, and order fulfillment and distribution.
• Advertising and analytics partners to help us market the Services and measure performance. Some sharing of online identifiers and usage data with advertising partners for cross-context behavioral advertising may be considered a "sale" or "sharing" under certain U.S. state privacy laws; you may opt out as described in "Your Rights and Choices."
• At your direction or with your consent, such as when you ask us to distribute content to a third-party platform.
• Our affiliates within our corporate group.
• Legal, safety, and business-transaction recipients, including to comply with legal obligations or valid legal process; to enforce our terms and policies; to protect the rights, property, or safety of our users, us, or others; and in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

Notice of Financial Incentive

From time to time we offer promotions, discounts, or rewards (for example, a discount in exchange for joining our email list or entering a promotional offer). When you participate, we collect personal information such as your name and email address. You may withdraw at any time by unsubscribing or contacting us. The value of this information to us is reasonably related to the value of the offer or discount extended to you, which we calculate based on the expense of providing the incentive. Participation is entirely voluntary, and you may opt out as described below.

Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of, or the accuracy, completeness, or reliability of information on, such sites. Information you share on public or third-party platforms may be viewable by others without limitation as to its use.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction). If you are a parent or guardian and believe a child has provided us personal information, please contact us using the details below so we can delete it. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined by applicable law) the personal information of individuals under 16. If you provide information about, or a likeness of, a minor (for example, in your song details or a reaction video), you represent that you are the minor's parent or legal guardian or have obtained verifiable consent.

Security and Retention of Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit, and we recommend you do not use unsecure channels to send sensitive or confidential information.

We retain personal information for as long as necessary to provide the Services, maintain and fulfill your orders, comply with our legal obligations (such as tax, accounting, and recordkeeping requirements), resolve disputes, prevent fraud, defend chargebacks, and enforce our agreements. When personal information is no longer needed, we will delete, anonymize, or de-identify it in accordance with applicable law. Retention periods vary depending on the type of information and the purpose for which it was collected.

Legal Bases for Processing (EEA/UK)

If you are in the European Economic Area or the United Kingdom, our legal bases for processing your personal information depend on the information and the context. These typically include: performance of a contract with you (to provide the Services and fulfill orders); our legitimate interests (such as operating, securing, and improving the Services, preventing fraud, and marketing in a way that does not override your rights); compliance with a legal obligation; and your consent (which you may withdraw at any time), for example for certain marketing or cookies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Right to access / know the personal information we hold about you and how we use and disclose it.
• Right to delete personal information we maintain about you.
• Right to correct inaccurate personal information.
• Right to data portability — to receive a copy of certain personal information and, where applicable, have it transferred to a third party.
• Right to opt out of sale, sharing, or targeted advertising. Where applicable, you may opt out of the "sale" or "sharing" of your personal information or its use for targeted or cross-context behavioral advertising. You can do this by adjusting your cookie/ad settings, using a recognized opt-out preference signal such as Global Privacy Control, or contacting us at hello@dedicatedsong.com.
• Right to limit use of sensitive personal information, where applicable.
• Right to non-discrimination for exercising your privacy rights.
• Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional messages, such as those about your orders.

If you are in the UK or European Economic Area, you may also, subject to local law: object to or request restriction of certain processing; and withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).

To exercise your rights, contact us using the details below. We may need to verify your identity before acting on your request, and you may use an authorized agent where permitted by law (we may require proof of the agent's authority). We will not discriminate against you for exercising your rights.

U.S. State Privacy Rights

Residents of certain U.S. states — including California, Virginia, Colorado, Connecticut, Utah, and others with comprehensive privacy laws — may have specific rights regarding their personal information, such as the rights to access, correct, delete, obtain a portable copy, and opt out of sale, sharing, or targeted advertising, as described above. California residents also have the right to request information about our disclosure of personal information and to be free from discrimination for exercising their rights. To exercise these rights, submit a request to hello@dedicatedsong.com. If we deny your request, you may appeal by replying to our decision; if you have concerns about our response, you may contact your state attorney general.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority or attorney general.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live, including in the United States, where data protection laws may differ from those in your jurisdiction. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent safeguards, unless the destination provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide additional notice as required by applicable law. Your continued use of the Services after changes are posted constitutes acceptance of the updated Policy.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at hello@dedicatedsong.com.

For the purpose of applicable data protection laws, Dedicated Song (404 Studios LLC) is the controller of your personal information.

404 Studios LLC d/b/a Dedicated Song
Georgia, United States
hello@dedicatedsong.com