Terms of Service

Welcome to Dedicated Song! Dedicated Song is a service operated by 404 Studios LLC, a Georgia limited liability company. In these Terms of Service, the terms "Dedicated Song," "we," "us," and "our" refer to 404 Studios LLC. We operate this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated experience (the "Services").

These terms and conditions, together with any policies, guidelines, or additional terms referenced or linked herein (collectively, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services and form a legally binding agreement between you and Dedicated Song.

Please read these Terms carefully. They include important information about your legal rights and obligations, including a binding individual arbitration provision and class-action waiver, disclaimers of warranties, limitations of our liability, and a shortened time limit to bring claims.

By visiting, interacting with, registering for, or otherwise using the Services — or by placing an order — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Services.

Section 1 - Eligibility, Accounts, and Accurate Information

By using the Services, you represent and warrant that you are at least the age of majority in your state, province, or country of residence (and at least 18 years old), that you have the legal capacity to enter into these Terms, and that you are not barred from using the Services under any applicable law. If you allow a minor in your household to use the Services on a device you own or control, you do so under your supervision and you accept full responsibility for that use.

To use the Services — including browsing, purchasing, or submitting content — you may be asked to provide information such as your name, email address, and billing and payment details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide it. You agree to keep this information up to date so that we can complete your transactions and contact you as needed.

You are solely responsible for safeguarding any credentials or access links associated with your orders and for all activity that occurs under them. You may not transfer, sell, assign, or license your account or access to any other person. Notify us immediately at hello@dedicatedsong.com if you suspect unauthorized use.

Section 2 - Our Products and the Nature of Custom, Creative Work

Dedicated Song creates custom, personalized songs and related products based on information you provide about your loved ones. While we aim to create something deeply moving and meaningful, music is subjective and the final result is a creative interpretation that may differ from what you imagined. Interpretations, tastes, and emotional responses vary. We do not warrant that the appearance, style, vocals, lyrics, quality, or emotional impact of any product will meet your subjective expectations or match any example, sample, or prior work shown on our website.

Our songs and related products are created using artificial intelligence and AI-assisted tools, including third-party generative AI. Because of how generative AI works, we cannot guarantee that any output is unique, original, error-free, or eligible for copyright or other protection, or that it will not resemble other works, and you accept these characteristics as part of the Services.

All descriptions, features, and pricing of products are subject to change at any time without notice at our sole discretion. We reserve the right to modify, limit, or discontinue any product or service, and to limit quantities or refuse service to any person, geographic region, or jurisdiction, on a case-by-case basis.

Section 3 - Orders and Acceptance

When you place an order, you are making an offer to purchase. Dedicated Song reserves the right to accept or decline any order, in whole or in part, for any reason at our sole discretion — including suspected fraud, payment irregularities, content that violates these Terms, or errors in pricing or product descriptions. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted.

Please review your order carefully before submitting. Because our products are custom-made and personalized to you, we begin work promptly and may be unable to accommodate changes or cancellations after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address provided at the time of purchase.

You represent and warrant that your purchases are for your own personal, non-commercial, household use and not for resale, export, or any commercial purpose.

Section 4 - Prices, Taxes, and Payment Authorization

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation. Unless expressly stated, posted prices do not include taxes, which will be added where required by law.

Promotions, discount codes, and offers may be governed by separate terms and may be modified or withdrawn at any time. Where a promotion term conflicts with these Terms, the promotion term controls for that promotion only. Promotional credits and discounts have no cash value and are non-transferable.

Payments are processed by third-party payment processors (such as Stripe). By submitting payment information, you represent and warrant that (i) the information is true, correct, and complete; (ii) you are the authorized holder of, or are duly authorized to use, the payment method; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including all applicable taxes and fees. You authorize us and our payment processors to charge your payment method for all amounts due, including any add-ons or upgrades you purchase.

Section 5 - Add-Ons, Upgrades, and Distribution Services

We may offer optional add-ons and upgrades, including additional verses, rush or priority delivery, lyric prints, music videos, tips, and music-distribution services (e.g., distribution to streaming platforms via a third-party distributor). These are sold in addition to the base product and may be subject to additional terms, eligibility requirements, third-party platform rules, and processing times beyond our control.

Where a product is distributed to third-party streaming or media platforms, delivery, availability, takedown, content moderation, and timing are governed by those platforms and their distributors, not by us. We do not control and are not responsible for those platforms' decisions, and we make no guarantee of acceptance, placement, monetization, royalties, or continued availability on any platform.

Section 6 - Delivery and Digital Access

We provide access to purchased products by making an access link available through the Services and may also send a courtesy notification to the email address you provide. It is your responsibility to ensure that the email address you provide is accurate and capable of receiving our messages.

Delivery is complete when the access link is made available, whether or not you open the email, click the link, or play the song, and whether or not any notification is received (including if the email address is incorrect or inaccessible, or messages are filtered, blocked, or bounce). Upon delivery, responsibility for access — and the risk of loss or failure to access — passes to you. Please check your spam or junk folders if you do not see your delivery.

Access links may be time-limited, changed, or disabled without notice. We do not promise ongoing hosting, archiving, backup, re-delivery, or continued availability, and we encourage you to download and keep your own copy of any delivered files. Delivery times are estimates only and are not guaranteed. We are not responsible for delays or access issues caused by events outside our control or by your devices, software, internet service, or email settings.

Section 7 - Revisions

Where revisions are offered as part of a product, they are intended to address reasonable adjustments within the scope of your original order and are subject to any limits, timeframes, and conditions stated at the time of purchase or in your order communications. Requests that materially change the scope, concept, or specifications of the original order, or that are submitted after any stated revision window, may be treated as a new order and may incur additional charges. Subjective dissatisfaction with creative choices that conform to your order is not, by itself, a defect.

Section 8 - Refunds and Cancellations

Our products and services are custom-made, personalized, and digital in nature and are produced specifically for you. Because production begins promptly and the work is bespoke, all sales are final once work has begun or delivery has occurred, except as expressly stated in these Terms or as required by applicable law. Add-ons, rush or priority delivery, distribution services, tips, and other upgrades are non-refundable once purchased.

Cancellation requests must be submitted promptly to hello@dedicatedsong.com and may be approved or declined at our sole discretion based on the status of your order. Refunds, where offered, are considered at our sole discretion.

If we are unable to deliver substantially as described in your order due to an error on our part, we may, at our option, re-deliver or correct the product or provide a refund of the amount you paid for the affected item as your sole and exclusive remedy. Any approved refund will be issued to the original payment method; processing times vary by provider. Payment-processor fees and third-party production, distribution, or fulfillment costs may be non-refundable and may be deducted from any refund where permitted by law.

EU/UK and other applicable consumers: Where you have a statutory right to cancel or withdraw from a purchase of digital content or custom-made goods, you acknowledge and expressly request that we begin performance immediately, and you agree that you lose any such right to cancel once performance has begun, to the extent permitted by applicable law. Custom-made and personalized items are generally exempt from statutory cancellation rights.

Section 9 - Chargebacks and Payment Disputes

If you believe a charge is incorrect or you are dissatisfied, you agree to contact us first at hello@dedicatedsong.com so we can work in good faith to resolve it before initiating a chargeback or payment dispute. Filing a chargeback or dispute for a charge you authorized and received, without first contacting us, is a breach of these Terms.

We reserve the right to investigate and dispute chargebacks we believe are improper, and to submit order, delivery, and access records as evidence. We may suspend or terminate accounts and access associated with abusive, fraudulent, or bad-faith disputes, and to revoke any license granted to delivered products in connection with a successful chargeback. You remain responsible for amounts owed, and for reasonable costs we incur (including dispute and administrative fees) in connection with wrongful chargebacks, to the extent permitted by law.

Section 10 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, logos, text, displays, images, graphics, video, and audio, and the design, selection, and arrangement thereof, are owned by Dedicated Song, its affiliates or licensors and are protected by U.S. and foreign trademark, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. Except as expressly permitted, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, scrape, or transmit any material on the Services, or use any of our trademarks, without our prior written consent. Nothing in these Terms grants, by implication or otherwise, any license or right under any patent, trademark, copyright, or other intellectual property of Dedicated Song or any third party except as expressly stated.

Song Ownership and License

All songs, musical compositions, lyrics, recordings, artwork, and other deliverables created through our Services ("Custom Songs") are and remain the exclusive property of Dedicated Song. When you purchase a Custom Song, you receive a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use that Custom Song for personal, private, non-commercial purposes only. The purchase price covers the creation service and this personal-use license — not ownership, exclusivity, or any commercial rights.

You may:

• Listen to and enjoy your Custom Song privately
• Share your Custom Song with friends and family for personal enjoyment
• Play your Custom Song at private, non-commercial events (e.g., weddings, birthdays, anniversaries)

You may NOT, without our prior written consent:

• Upload or distribute your Custom Song to streaming or media platforms (Spotify, Apple Music, YouTube, TikTok, etc.), except through a paid distribution service we expressly offer
• Collect royalties or any commercial revenue from your Custom Song
• Register your Custom Song with any performing-rights organization, content-ID, or royalty-collection system
• License, sell, rent, assign, or transfer your Custom Song to any third party
• Use your Custom Song in any commercial context (advertising, films, broadcasts, products, etc.)
• Create derivative works from, remix, or train any model on your Custom Song for commercial purposes
• Remove, alter, or obscure any attribution, watermark, or notice we include

Dedicated Song retains all copyright, ownership, and intellectual property rights in all Custom Songs. We do not guarantee that any Custom Song is exclusive to you, that similar songs will not be created for others, or that any Custom Song is protectable by copyright. If you are interested in acquiring expanded or commercial rights, please contact us at hello@dedicatedsong.com.

Section 11 - Your Content and License to Us

"Your Content" means any materials, information, names, stories, photos, recordings, messages, or other content you provide to us, whether through the Services or otherwise, including reaction videos and communications with us. You retain ownership of Your Content, subject to the license you grant below.

Subject to applicable law and our Privacy Policy, you grant Dedicated Song a perpetual, worldwide, non-exclusive, royalty-free, irrevocable (to the extent permitted by law), transferable, and sublicensable license to use, host, store, reproduce, modify, edit for length or clarity, publish, distribute, publicly perform and display, translate, and create derivative works from (a) Your Content, (b) any outputs delivered to you, and (c) your communications with us — including for operating, improving, and promoting the Services and for marketing purposes — in any media now known or later developed, without further notice or compensation. Submission of reaction videos is also governed by our Media Release Agreement.

You represent and warrant that you own or have all necessary rights, consents, and permissions for Your Content and for any names, voices, likenesses, images, or personal data of others it includes; that its use as contemplated here will not infringe or violate any third party's rights or any law; and that you are the parent or legal guardian of, or have verifiable consent for, any minor whose information or likeness you provide. You are solely responsible for Your Content.

Feedback. If you send us ideas, suggestions, or feedback about the Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use them for any purpose without obligation or compensation to you.

Section 12 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful, infringing, or malicious purpose; (b) to violate any applicable law, rule, or regulation; (c) to infringe or violate our or any third party's intellectual property, privacy, publicity, or other rights; (d) to harass, abuse, defame, threaten, or harm any person, including our staff; (e) to submit false, misleading, or fraudulent information, or to impersonate any person or entity; (f) to order content about, or depicting, a person without that person's consent for unlawful, harassing, or abusive purposes; (g) to transmit unsolicited advertising, "spam," or similar solicitations; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

You further agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track others' personal information; (d) phish, pharm, pretext, spider, crawl, scrape, or use bots or automated means to access the Services; (e) use the Services or any output to develop, train, or improve any competing product or machine-learning model; or (f) interfere with or circumvent the security or rate-limiting features of the Services. We may suspend, disable, or terminate your access at any time, without notice, if we determine that you have violated these Terms.

Section 13 - Third-Party Services and Links

The Services rely on and may link to products, websites, and services operated by third parties (for example, payment processors, AI providers, hosting and email providers, music distributors, and streaming platforms). We are not responsible for examining or evaluating, and we do not warrant, the offerings, content, or accuracy of any third party. Your use of third-party services is at your own risk and is governed by those third parties' own terms and policies, which you should review.

We are not liable for any harm or damages related to your access to or use of any third-party websites, products, services, resources, or content. Please review carefully any third party's policies and practices before engaging in any transaction.

Section 14 - Copyright Complaints

We respect intellectual property rights. If you believe content available through the Services infringes a copyright you own or control, please send a notice to hello@dedicatedsong.com that includes: (a) your physical or electronic signature; (b) identification of the work claimed to be infringed; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. We may remove allegedly infringing material and terminate repeat infringers.

Section 15 - Privacy

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy. We may use third-party service providers, which may be located in countries other than where you reside, to operate and improve the Services.

Section 16 - Termination

We may suspend or terminate this agreement or your access to the Services (or any part thereof) in our sole discretion, at any time and without notice, including for any violation of these Terms. You will remain liable for all amounts due up to and including the date of termination.

The following provisions survive any termination or expiration: Eligibility and Accounts, Refunds and Cancellations, Chargebacks, Intellectual Property, Your Content and License to Us, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, Governing Law, Time Limit on Claims, and any other provision that by its nature should survive.

Section 17 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY DEDICATED SONG, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT WILL BE ORIGINAL, NON-INFRINGING, OR PROTECTABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Section 18 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL DEDICATED SONG, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, EMOTIONAL DISTRESS, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY GIVEN PURCHASE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT ACTUALLY RECEIVED BY DEDICATED SONG FROM YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM (NET OF ANY REFUNDS, CHARGEBACKS, CREDITS, PAYMENT-PROCESSOR FEES, AND THIRD-PARTY PRODUCTION OR FULFILLMENT COSTS) OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND DO NOT APPLY WHERE PROHIBITED BY LAW.

Section 19 - Indemnification

You agree to indemnify, defend, and hold harmless Dedicated Song and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, costs, or claims, including reasonable attorneys' fees, arising out of or related to (1) your breach of these Terms or any policy incorporated by reference; (2) Your Content or the materials, names, likenesses, or information you provide; (3) your violation of any law or the rights of any third party; (4) your misuse of the Services or any product; or (5) any chargeback or payment dispute initiated in breach of these Terms. We reserve the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

Section 20 - Dispute Resolution; Binding Arbitration; Class Waiver

Please read this Section carefully — it affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Informal resolution first. Before initiating any arbitration or proceeding, you agree to first contact us at hello@dedicatedsong.com with a written description of the dispute and to work with us in good faith to resolve it for at least thirty (30) days. This informal process is a condition precedent to commencing arbitration.

Binding arbitration. To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and governed by the Federal Arbitration Act. The arbitration will be conducted in the State of Georgia or, at your election, by telephone, videoconference, or on documents only, where permitted by the AAA rules. The arbitrator's award may be entered in any court of competent jurisdiction.

CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTIONS AND ARBITRATIONS ARE NOT PERMITTED. YOU AND DEDICATED SONG AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AND DEDICATED SONG WAIVE ANY RIGHT TO A JURY TRIAL.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court.

30-day opt-out. You may opt out of this arbitration agreement by emailing hello@dedicatedsong.com within thirty (30) days of first accepting these Terms, stating your name, the email used for your order, and your intent to opt out. Opting out will not affect any other part of these Terms.

Section 21 - Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Georgia, United States, without regard to conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. For any matter not subject to arbitration, the state and federal courts located in Georgia have exclusive jurisdiction and venue, and you and Dedicated Song consent to personal jurisdiction in those courts and waive any objection based on inconvenient forum.

Section 22 - Time Limit on Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose; otherwise, that claim or cause of action is permanently barred.

Section 23 - Force Majeure

We will not be liable or responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, epidemics or pandemics, power or internet outages, failures of third-party providers, AI-service interruptions, or other force majeure events.

Section 24 - Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempted assignment in violation of this provision is void. We may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Section 25 - Electronic Communications and Notices

By using the Services, you consent to receive communications from us electronically, including by email and by postings on the Services, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. Notices to us must be sent to hello@dedicatedsong.com.

Section 26 - Severability; Waiver; Entire Agreement

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, the unenforceable portion will be deemed severed, and the remaining provisions will continue in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision. These Terms, together with any policies or operating rules we post and any additional terms applicable to specific products, constitute the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, including any prior versions of these Terms.

Section 27 - Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website and revising the "Last updated" date. It is your responsibility to check this page periodically. Your continued use of or access to the Services after changes are posted constitutes acceptance of those changes.

Section 28 - Contact Information

Questions about these Terms of Service should be sent to us at hello@dedicatedsong.com.

404 Studios LLC d/b/a Dedicated Song
Georgia, United States
hello@dedicatedsong.com